Utility DepositUtility deposits shall be required from those customers that do not own the property or business where the service is being provided. The deposits shall be as follows:
- Residential - $60
- Commercial - $100
Payment of BillsAll bills rendered are due and payable upon receipt and deemed to be delinquent if not paid within 20 days from the day they are placed in the mail. Reminder and disconnect notices will be sent or given according to Section II of Kearney's Procedural Policy.
Delinquency FeeIf the rates or charges billed against each property served by the water or sanitary sewerage system are not paid to the City of Kearney by the due date as indicated on the utility bill, such bill shall become subject to a delinquency fee of five percent of the total bill.
Disconnect / Reconnect PolicyThe City of Kearney shall have the right to discontinue utility services if the charges for such services are not paid within twenty (20) days after the date that the charge becomes delinquent. If payment or arrangements for payment are not received by the City of Kearney, a shut-off will be made on the date shown on the disconnect notice after the hour of 7:00 a.m.
If you have an inquiry or complaint, you may contact one of the following persons between the hours of 7:30 a.m. to 5:00 p.m. on Monday through Thursday, or 7:30 a.m. to 12:00 noon on Friday:
Carol Sheldon 308-233-3240 18 East 22nd Street, Kearney, NE
Amy Smith 308-233-3221 18 East 22nd Street, Kearney, NE
If you have a dispute over a utility bill, you may file a written request with the above-named person at least three (3) days prior to the disconnect date, stating the area of dispute and the relief requested. The above-named person shall schedule a conference within fourteen (14) days and notify you in writing by first class mail or in person of the time and place it will be held. No disconnect will be made until the conference is concluded.
Disconnection may be prevented upon presentation of a duly licensed physician's, physician’s assistant’s, or advanced practice registered nurse’s certificate which shall certify that a domestic subscriber or resident within such subscriber's household has an existing illness or handicap which would cause such subscriber or resident to suffer an immediate and serious health hazard by the disconnection of the utility's service to that household. Such certificate shall be filed with the utility within five (5) days of receiving notice and shall prevent the disconnection of the utility's service for a period of thirty (30) days from such filing. Only one (1) postponement of disconnection shall be allowed for each incidence of any due date.
If a disconnect is made, reconnection may be made during regular working hours, upon payment of your account, plus a reconnection charge of $50.00. After hours, or on weekends or holidays, you may call our service person at 308-237-2104 and upon payment of your account, plus a reconnection charge of $75.00, service will be restored.
A domestic subscriber may arrange installment payment plan.
Welfare recipients may qualify for assistance in payment of a utility bill. Welfare recipients should contact their caseworkers regarding this matter.